Privacy Policy

1. Introduction

Welcome to Generally Critical, operated by Dhanushal Skilling LLP. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web application, and related services.

This policy complies with the Digital Personal Data Protection Act, 2023, and other applicable Indian data protection laws.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on personal data, including collection, storage, use, and disclosure.
• Data Principal: The individual to whom the personal data relates.
• Services: Our website, platform, training programs, and all related offerings.

3. Data Controller Information

Dhanushal Skilling LLP is the data controller responsible for your personal data.

4. Personal Data We Collect

We may collect the following types of personal data:

4.1 Information You Provide

• Account registration information (name, email, phone number)
• Profile information (education, work experience, skills)
• Payment information (billing details, transaction data)
• Communication records (support inquiries, feedback)
• Training and assessment data (simulation responses, performance metrics)

4.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and tracking technologies
• Location data (if you provide consent)

5. How We Use Your Data

We process your personal data for the following purposes:

• Providing and maintaining our services
• Managing your account and user profile
• Processing payments and transactions
• Communicating with you about services, updates, and support
• Personalizing your learning experience
• Analyzing and improving our services
• Ensuring security and preventing fraud
• Complying with legal obligations
• Marketing and promotional purposes (with your consent)

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist in providing our services
• Payment Processors: For processing transactions securely
• Business Partners: Companies we collaborate with for training and job opportunities
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We ensure that all third parties are bound by appropriate data protection obligations.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Grievance Redressal: File complaints about data handling

To exercise these rights, contact us at abhivyakti@generallycritical.com

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and assessments
• Employee training on data protection
• Incident response and breach notification procedures

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the information.

12. Grievance Redressal

If you have any concerns or complaints regarding your personal data or this Privacy Policy, please contact our Grievance Officer:

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: