Privacy Policy

1. Introduction

Generally Critical ("GC", "we", "us", "our") is an education and skills-development platform operated by Dhanushal Skilling LLP, registered at:

4Q-204, AWHO Township, Sector CHI-1, Pocket P5, Greater Noida, UP – 201310, India

We are committed to protecting your privacy and handling your data responsibly, transparently, and in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and relevant international privacy principles.

By accessing or using our platform, you agree to the practices described in this Privacy Policy.

For any privacy-related queries, contact: hello@generallycritical.com

2. Scope of This Policy

This Privacy Policy applies to:

• Our website(s)
• Learning platform and LMS
• Simulations, assessments, reflections, and AI evaluations
• Community spaces (Slack, WhatsApp, Discord, etc.)
• All paid and unpaid users, including international users

3. Information We Collect

a. Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Age confirmation (18+ only)
• Resume / CV data
• Educational and professional background

b. User-Generated Content

This includes:

• Written reflections and responses
• Simulation answers
• Assessments and test results
• In the future: audio and video submissions

c. Technical & Usage Data

• IP address
• Device and browser information
• Log data, timestamps, session activity
• Cookies and similar technologies

d. Payment Information

Payments are processed via Razorpay or its authorized partners. We do not store your card or bank details. Payment data is handled as per Razorpay's privacy and security standards.

4. Purpose of Data Collection

We collect and use your data to:

• Deliver educational content, simulations, and evaluations
• Score, rank, and assess learner performance
• Improve learning outcomes and platform quality
• Train, refine, and improve our internal AI-driven assessment systems
• Share performance insights with employers, partners, or institutions (where applicable)
• Conduct research, analytics, and benchmarking (often anonymised)
• Communicate updates, operational notices, and support messages
• Comply with legal and regulatory obligations

5. AI, Automated Evaluation & Profiling

You acknowledge and consent that:

• GC uses AI systems (including OpenAI and Google Gemini) to evaluate responses
• Certain evaluations, scores, and rankings may be algorithmically generated
• AI outputs are assistive and evaluative, not definitive judgments of capability
• Your anonymised or aggregated data may be used to improve our models and methodologies
• GC does not guarantee the accuracy, neutrality, or completeness of AI-generated feedback.

6. Sharing of Information

We may share your data with:

• Employers, hiring partners, or institutions (performance data, scores, rankings)
• Service providers (hosting, analytics, communication tools)
• Payment processors (Razorpay)
• AI service providers (OpenAI, Google Gemini)
• Legal or regulatory authorities if required

We do not sell personal data.

7. International Data Transfers

As we operate globally, your data may be processed or stored outside India. We ensure reasonable safeguards consistent with applicable data protection laws.

8. Data Retention

We retain personal and performance data:

• As long as your account is active
• As required for educational, research, and legal purposes
• Even after account inactivity, unless deletion is legally requested and permissible
• Certain anonymised data may be retained indefinitely.

9. Your Rights

Subject to applicable law, you may:

• Request access to your data
• Request correction of inaccurate data
• Request deletion (where legally permissible)
• Withdraw consent for certain processing

Requests can be sent to hello@generallycritical.com.

We reserve the right to deny requests that conflict with legal, academic, or business requirements.

10. Data Security

We implement reasonable technical and organisational safeguards. However, no system is completely secure, and we cannot guarantee absolute security.

11. Cookies

We use cookies and similar technologies to enhance user experience and analytics. You may manage cookie preferences via your browser settings.

12. Children's Privacy

GC is strictly for users 18 years and above. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.